Refund policy

Returns

Our return policy is valid for 30 days. After this period, we cannot offer refunds or exchanges.

To process a return, please provide a receipt, order confirmation email, or proof of purchase, along with photos of the item(s) and a detailed description of the issue. Email these to contact@casetria.com to start the return process.

Partial refunds may be granted in the following situations:
- Items that are not in their original condition, are damaged, or have missing parts not due to our error.
- Items returned more than 30 days after delivery.

**IMPORTANT:** Mistakes in orders cannot be returned or exchanged. Verify your order confirmation email for the correct variant and phone model, and notify us immediately of any changes. We cannot accept changes if the order has already shipped.

Orders cannot be canceled once the package is in transit.

Refunds

Upon receiving and inspecting your return, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a certain number of days.

Late or Missing Refunds

- Check your bank account.
- Contact your credit card company; it may take some time for the refund to post.
- Contact your bank; processing times can vary.
- If you've done all of the above and still have not received your refund, contact us at contact@casetria.com.

For PayPal payments, refunds are processed immediately after approval.

Exchanges

We only replace defective or damaged items. For exchanges, email us at contact@casetria.com.

Shipping

Return shipping costs are your responsibility and are non-refundable. If you receive a refund, return shipping costs will be deducted from it.

The time for an exchanged product to reach you may vary based on your location.

For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

We try to resolve all the issues as soon as possible. Before opening a chargeback or dispute, please contact us at contact@casetria.com and we will assist you.